Privacy Policy &
Terms of Use

Theotoka Laboratory Solutions Limited ("Theotoka", "we", "us") operates the website at www.theotoka.com (the "Website"). This document sets out:

• What personal information we collect when you use the Website
• How and why we use that information
• How we store and protect it
• Your rights regarding your data
• The terms under which the Website is provided

By using the Website you agree to the practices described here. If you do not agree, please do not use the Website.

We are registered in Zambia and our operations are governed by the laws of the Republic of Zambia, including the Electronic Communications and Transactions Act and applicable data protection principles.

We collect information only when you actively provide it. We do not collect data silently beyond standard server logs.

2a. Inquiry Form (Contact & Home Page)

When you submit a "Send Inquiry" form we collect:

• Full name
• Email address
• Phone number (optional)
• Subject and message
• IP address and submission timestamp (for spam prevention)

2b. Job Applications (Careers Page)

When you apply for a position we collect:

• Full name, email address, phone number, physical address
• Years of experience
• Cover letter
• Curriculum Vitae (CV) — uploaded as a PDF or Word document
• Answers to any role-specific application questions

2c. Server Logs

Our hosting provider automatically records standard server log data including IP addresses, browser type, pages visited, and timestamps. This data is used solely for security monitoring and is not shared commercially.

2d. What We Do Not Collect

• Payment card details — we do not process online payments
• National ID or passport numbers
• Medical or biometric data
• Social media credentials
• Data from minors — the Website is not directed at persons under 18

We use the data we collect strictly for the following purposes:

We do not use your data for advertising, profiling, automated decision-making, or any purpose beyond the above. We do not sell or rent personal data to any third party.

Your data is stored on secured servers provided by our hosting provider. We implement the following measures:

• All data is transmitted over HTTPS (TLS encryption)
• Access to stored submissions is restricted to authorised Theotoka staff only
• Uploaded files (CVs) are stored in a protected directory and are not publicly accessible without a secure, time-limited token
• Admin access requires authentication — no public access to stored data

Retention: Inquiry submissions are retained for up to 12 months. Job application data is retained for up to 24 months from the date of application, after which it is deleted. You may request earlier deletion at any time (see Section 5).

No method of electronic storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate data
• Deletion — ask us to delete your data, subject to any legal retention requirements
• Withdrawal — if you applied for a job and wish to withdraw your application and all associated data, contact us and we will remove it

To exercise any of these rights, email sales@theotoka.com with the subject line "Data Request". We will respond within 14 business days.

The Website uses session cookies only — small temporary files placed on your device to maintain your browsing session. These cookies:

• Are deleted when you close your browser
• Do not track you across other websites
• Do not contain personal data

We do not use advertising cookies, tracking pixels, or third-party analytics cookies (e.g. Google Analytics is not installed on this site).

External font and icon libraries (Google Fonts, Font Awesome) are loaded from their respective CDNs. These providers may set their own cookies subject to their own privacy policies. We have no control over those cookies.

The Website loads resources from the following third-party providers:

We do not share personal data with any of these providers beyond what is technically required to deliver the service (e.g. your IP address is transmitted to CDN servers when loading fonts). No personal data you submit through our forms is shared with third parties for marketing or commercial purposes.

Links from this Website to external websites are provided for convenience. We are not responsible for the privacy practices or content of any external sites.

By accessing and using www.theotoka.com you agree to the following terms:

8a. Permitted Use

The Website is provided for the purpose of learning about Theotoka Laboratory Solutions and its products and services, submitting inquiries, and applying for advertised positions. Any other use requires prior written approval.

8b. Prohibited Use

You must not:

• Use the Website to transmit spam, malware, or any harmful content
• Attempt to gain unauthorised access to any part of the Website or its underlying systems
• Scrape, crawl, or harvest content or data in bulk without written permission
• Impersonate Theotoka or any of its staff
• Use the Website in any manner that violates applicable Zambian law or international law

8c. Accuracy of Information

While we endeavour to keep information on the Website current and accurate, product availability, pricing, and specifications may change without notice. Content on the Website is for general informational purposes and does not constitute a binding offer or contract unless confirmed in writing by an authorised Theotoka representative.

All content on this Website — including text, images, logos, graphics, and layout — is the property of Theotoka Laboratory Solutions Limited or its licensed suppliers and is protected by copyright.

You may view, print, or download content for your personal, non-commercial reference only. You must not reproduce, republish, or redistribute any content without prior written permission from Theotoka.

Product names, brand logos, and trademarks belonging to third-party manufacturers (such as Olympus, Microlit, SNIBE, Maccura, and others) remain the property of their respective owners and are displayed on this site solely to indicate authorised distributor status.

The Website is provided on an "as is" basis. Theotoka Laboratory Solutions Limited makes no warranties, express or implied, regarding the availability, accuracy, or fitness for purpose of the Website or its content.

To the maximum extent permitted by applicable law, Theotoka shall not be liable for any direct, indirect, incidental, or consequential loss arising from:

• Your use of or inability to use the Website
• Errors, omissions, or inaccuracies in the content
• Unauthorised access to or alteration of your data as a result of causes beyond our reasonable control
• Any content on linked external websites

For any questions about this Privacy Policy, your personal data, or these Terms, please contact us:

We may update this document from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of the page will reflect the most recent revision. Continued use of the Website after any update constitutes acceptance of the revised policy.